Q. What is Feedback Magnet?
A. Feedback Magnet is an online application (SaaS) that helps you build a 5 Star reputation online through active customer feedback.
Q. Who is Feedback Magnet aimed at?
A. Feedback Magnet is aimed at any company, agency, or franchise who has a single or multiple business locations. The application is perfect for any size of organization, allowing management or an individual to see the overall reputation footprint of their business in one easy to use dashboard.
Q. How much does Feedback Magnet cost?
A. Feedback Magnet has a price plan to suit any organization’s needs. Please view http://www.feedbackmagnet.com/pricing/ for more information and a plan that suits you.
Is my business information safe?
Absolutely. We safeguard and protect your data in a number of ways. This is a bit technical but these are a few of the reasons your data is safe with us:
- We use SSL for all login screens (for all feedbackmagnet.com sub-domains). (Note: SSL is not available when you use a custom domain or a domain other than feedbackmagnet.com)
- Our servers and databases are hosted in a completely secure facility requiring security card and passport ID for access to the facility.
- Our servers are completely locked down.
- We securely back-up all our databases to a secure off-site facility twice daily.
The bottom line is – your information is completely safe and secure.
Q. I have a question that isn’t covered here…
A.We’ll be happy to deal with any queries you may have. Just go to our Support Desk to get in touch.
Q. Can I cancel, upgrade or downgrade later?
A. No problem – Feedback Magnet is a monthly service and you can cancel, upgrade or downgrade at any time.
Q. Which browsers will Feedback Magnet work happily with?
A.Feedback Magnet is built on a fully responsive HTML5 platform making it 100% browser compatible on desktop and mobile devices.
Q. Can we set up our own templates?
A. Yes, you can set up email templates and incentive pages specifically built for each business location.
Q. Do you have a mobile interface?
A. Feedback Magnet is built on a fully responsive HTML5 platform making it 100% browser compatible on both desktop and mobile devices.
Q. How do I get in touch with support when I need it?
A. The primary source is a link to our Support Desk within the application. Or you can simply email support [@] feedbackmagnet.com or use the contact form on the website: https://feedbackmagnet.com/contact
Q. Can I download and upload my entire list customers at once?
A. You can upload or download multiple customer contacts at once, however we do not recommend contacting a large batch of clients at one time.
Q. How much does the software cost?
A. Feedback Magnet has a price plan to suit the needs of any organization. Please view http://www.feedbackmagnet/pricing for more information and a plan that suits you.
Q. Can I change plans?
A. Yes – at any time you can upgrade or downgrade the plan you are currently subscribed to.
Q. Can I cancel, upgrade or downgrade later?
A. No problem – Feedback Magnet is a monthly service and you can cancel, upgrade or downgrade any time.
Q. Which methods of payment do you accept?
A. We take our payments through Visa, Amex, Mastercard, Discover, or Paypal. We have a monthly and annual payment option.
Q. I am unsure about something. Can I ask you a question before signing up?
A. Of course! We are happy to answer any questions. Just use the contact form to send us a message.
Q. Do I pay monthly or annually?
A. That’s totally up to you. Your credit card or Paypal account will be charged automatically every month, or annually. Again, you can cancel at any time. There are no cancellation or other hidden fees!
Q. What if I just paid and decide to upgrade to a higher plan?
A. No problem. Simply contact us via email or contact form, and one of our staff will assist you with this accordingly.
Q. I used to pay with Paypal but want to switch to Credit Card. What do I do?
A. Please contact support [@] feedbackmagnet.com and we’ll help you switch from Paypal to another means of payment.
Are price plans limited to a set number of businesses?
Yes. Feedback Magnet has a price plan to suit any organization’s needs. Please view https://www.feedbackmagnet.com/pricing/ for more information and a plan that suits you.
Price plans are limited by the number of locations and some features but not by the number of reviewers.
Q. How do I change the email address that receives review alerts?
A. By default, the person who created your paid subscription will receive the payment receipts as subscription payments are processed. You can add an alternative email address to receive payment receipts by logging in to your Feedback Magnet admin backend, select “my profile” from top right corner.
Q. There are additional charges outside of my monthly/annual plan on my credit card statement. Why?
A. We only bill you for the monthly/annual cost of Feedback Magnet. We do not apply any other charges but your bank may add additional fees which is outside of our control.
Q. I’m already working with a marketing company that does my X?
A. Great. So are many of our customers. Many will use us to boost their reviews, gain customer feedback, and monitor their brand online. We don’t have any ‘competitors’ per se, in the traditional sense because we offer a unique service. Even if you’re working with another company that handles specific aspects of your marketing, we invite you to give us a trial.
Q. Can you delete reviews already posted on sites?
A. No service can offer you that but we offer the next best solution. Our unique reputation management strategy is designed to provide a quick and simple solution that encourages satisfied customers to leave reviews and helps bury, route, and remedy any poor reviews.
Q. What review sites are most important?
A. That actually depends on your type of business, but Google, Yelp, Tripadvisor, Homestars should not be ignored. These popular review sites are integrated into our system for you.
Q. How do customer reviews help my business and rankings?
A. The Search Engines and Review Sites want to provide local searchers with the Best business listing in their area to keep them coming back to their site. To do that they use consumer reviews as the barometer since they can’t visit every single location themselves. So the business with the most positive reviews that are real and relevant usually sees the best results.
Q. Can I send a coupon to positive reviewers only?
Q. What if I don’t have any bad reviews?
A. That’s Great! Let’s build your base of positive reviews now to help boost your local rankings while monitoring your business across the internet from one easy to use dashboard.
Q. Is it possible to edit customer reviews once they post on the review sites?
A. While Feedback Magnet has an automated system that routes customers with negative feedback to a resolution page, you may find that you have existing negative reviews. Review sites do not allow you to edit customer reviews, but you may be allowed to respond with a comment. By responding, new potential customers can see that you are actively working with unhappy customers and may decide to choose you based on your ability to address an issue promptly.
Q. Do you guarantee all reviews submitted will be posted to review sites?
A. We cannot guarantee reviews will be accepted and posted by review sites. Each has their own terms and conditions that vary with each site.
Q. How do my customers post to my business’ review sites once a review has been created?
A. Our system will intelligently filter feedback and offer customers with positive feedback the opportunity to post their review on an owner selected review site.
Q.How long should my password be?
A. All passwords should be at least 8 characters in length and contain at least one number and special character.
Q.How do my customers create reviews?
A. Once you a customer submits a feedback survey, our software will send them to a specific webpage based on the feedback rating. Negative feedback will provide a form that will go direct to the owner or dedicated manager while positive feedback directs the customer to a list of predetermined review sites to share their positive experience.
Q. Can I determine who will be notified if a negative feedback result is submitted?
A. Yes. You will have the option of selecting the person or people you would like immediately notified. This is set up in the Feedback Magnet Administrative area and can be changed any time.
Q. Can I customize my feedback and incentive emails or pages?
A. Yes. While we provide professionally written default templates you will have the ability to customize them for your business.
Q. Can I upload my own customer list and email them?
A. Yes, you may upload your customer list in the Feedback Magnet admin backend. Please note we have strict rules regarding the uploading of customer lists due to the anti-spamming rules and regulations.
Q. Can I upload third party lists for email marketing purposes?
A. No. We do not allow the upload of third party lists for email marketing purposes due to the strict anti-spamming rules and regulations. Plus many of these customers will not have visited your location and are not likely to leave you positive feedback using this strategy.